Q. Can I close my Stash account at any time?
Yes, you can close your Stash account at any time by contacting firstname.lastname@example.org. If you have money invested, we will sell your investments and process the transfer from the funds back to your bank account. The entire process may take up to 7 business days.
Q. Can I withdraw money from my Stash account whenever I want?
On Stash, you are purchasing shares, that means you have to sell the shares you’ve bought before getting your money back. If you submit a sell order, it takes 2 business days for your funds to settle in your account per SEC regulations. After that settlement period, you can withdraw funds to your bank account,…
Q. Can I change my funding account?
Preventing fraud is our highest priority at Stash. With that being said, we have placed certain restrictions on switching bank accounts for your protection. If you’d like to change your funding account, you will need to reach out to our Customer Experience team at email@example.com and provide identification in order to switch the account.
Q. What happens to my account if Stash goes out of business?
Stash has every intention of sticking around for the long term. However, if anything were to happen to Stash that required us to close up shop, you would maintain complete control of your brokerage account. All the investments in your Stash portfolio (from American Innovators to Young Money) are owned by you. Your money will…
Q. How is my money on Stash protected?
When you invest with Stash all holdings and cash are held at APEX Clearing Corp. All investments held by Apex are protected by the Securities Investor Protection Corporation (SIPC). For more information on SIPC insurance, please visit www.sipc.org.
Q. Why can’t I withdraw the money I just deposited?
To put this as simply as possible: any money you deposit needs to stay in the app for at least five days. Stash holds new deposits for 5 business days. If you wish to withdraw money already in your Stash Cash (cash balance)–your cash balance amount must be greater than the amount that you deposited.…
Q. Will I lose my account if I delete the Stash app from my phone?
Nope! The app is just how you access your brokerage account(s). This holds true if you lose your phone. The Stash App gives you access to a brokerage account that you’ve opened with Apex Clearing. Apex Clearing is a member of FINRA (Financial Industry Regulatory Authority) and SIPC (Securities Investor Protection Corporation), which both help…
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