Q. I just sold my investments and I want to withdraw the money from that sale. Why can’t I withdraw the amount?
Sales take two business days to settle according to U.S. laws. After two business days, your money will be added to your ‘Available to Withdraw’ in the Stash Cash section of your portfolio. When you can see that amount in your ‘Available to Withdraw’, you can withdraw. Please note: Business days are Monday through Friday,…
Q. What do I need to start using Stash?
Not much! All you need to get started Stashing is $5, information to link your bank (online login information or account/routing numbers), your social security number, a U.S. citizenship (or green card and certain visas) and answers to a few questions about yourself. Stash wants to make it as simple as possible for you to…
Q. Why can’t I withdraw the money I just deposited?
To put this as simply as possible: any money you deposit needs to stay in the app for at least five days. Stash holds new deposits for 5 business days. If you wish to withdraw money already in your Stash Cash (cash balance)–your cash balance amount must be greater than the amount that you deposited.…
Q. Why does Stash need my social security number?
The Patriot Act requires all financial institutions to obtain, verify, and record information that identifies each person opening an account. We also require your Social Security number to issue you a tax reporting form at the end of the year. Your Social Security number is only used to verify your identity. Stash does not perform…
Q. Can I take my money out at any time?
Yes, you can withdraw your funds, provided that the funds are not invested and that they have been in your account for at least 5 business days. If your funds are invested, you will need to sell them first. After the sale is processed, it takes 2 business days for your funds to settle in…
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