Why do I need to relink my bank?
There are two reasons someone may need to re-link their bank account.
- You have changed your login information with your bank
When you update your login credentials (like resetting your password), we lose connection with your bank.
You’ll need to re-establish that connection. To do that, just log in and relink with your new username and/or password.
- Security settings on your bank account have been updated
When either you or your bank update your account security settings, it may mean we lose a connection with your account.
Examples of changes that could cause us to lose connection are implementing multi-factor authorization or a change in your bank’s security system.
To reconnect, you may need to change the security settings in your banking app/online banking and re-link the account to Stash. Contacting your bank’s customer support may be helpful in resolving this.
Related questions View all Security
Q. I no longer want participate in the Stock-Back™ program. How do I opt out?
Please send an email to [email protected] and you’ll be removed from the program within 3 business days. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a…4
Q. I think I’m missing a Stock-Back™ reward. What can I do?
Please reach out to Customer Service at 1-800-205-5164 or [email protected] to assist you. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A.…3
Q. When do I get my stock reward?
If you have push notifications on, you’ll be notified of your stock reward immediately after purchasing! Your stock reward will be in your Invest activity within 1 business day. Debit Account Services provided by Green Dot Bank and Stash Visa…6
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