Why do I need to relink my bank?
There are two reasons someone may need to re-link their bank account.
- You have changed your login information with your bank
When you update your login credentials (like resetting your password), we lose connection with your bank.
You’ll need to re-establish that connection. To do that, just log in and relink with your new username and/or password.
- Security settings on your bank account have been updated
When either you or your bank update your account security settings, it may mean we lose a connection with your account.
Examples of changes that could cause us to lose connection are implementing multi-factor authorization or a change in your bank’s security system.
To reconnect, you may need to change the security settings in your banking app/online banking and re-link the account to Stash. Contacting your bank’s customer support may be helpful in resolving this.
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