What if I’m having issues linking my bank account?
If you are trying to link your bank account but are cannot find your bank, please try the following:
Go to Account, select Bank Account, then Search All Banks.
If you type your bank into the field and can’t find it, select Can’t Find Your Bank. This will allow you to manually link your bank to Stash using micro-deposits.
If you manually add your bank account to Stash with your routing and account numbers, Stash will issue two micro-deposits to your bank account to verify ownership. These will appear as two small deposits of less than $0.50 each.
You’ll see these deposits/debits in your bank account within 1-3 business days as separate items on your bank statement. Once you do, you can log back into your Stash account and verify your bank account by inputting these two amounts.
After about 3 business days, Stash will initiate a withdrawal of these amounts from your bank account.
Please note: If you are attempting to change your bank or relink your bank due to a connection issue you will need to contact us so we can make sure the current bank on file is unlinked on our end first.
Please note: these policies are in place to prevent fraud. In some cases we require additional supporting documentation to allow you to switch bank accounts.
Q. How can I close my Stash Retire account?
You can close or withdraw funds from your Retire account in just a few simple steps. To initiate the process contact support. First, you will need to sell any investments that you may have in your Retire account. This will make all funds in your account available to withdraw from your cash balance when we…
Q. What are fees for Stash Retire?
For Stash Retire accounts with average daily balances of less than $5,000.00 in the subject month, we will charge a fixed fee of $2.00 per month in advance. Investment advisory fees are not prorated for partial months. For Stash Retire accounts with average daily balances of greater than $5,000.00 in the subject month, we charge…
Q. Why is my available cash balance negative after I deposit funds or sell investments?
Anytime you make a deposit into Stash, there is a five-day hold placed on that amount in your cash balance. We do this to protect our clients from fraud. That means you will not be able to withdraw these funds until the sixth business day after they deposited into your account. During this time period,…
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