What if I’m having issues linking my bank account?
If you are trying to link your bank account but are cannot find your bank, please try the following:
Go to Account, select Bank Account, then Search All Banks.
If you type your bank into the field and can’t find it, select Can’t Find Your Bank. This will allow you to manually link your bank to Stash using micro-deposits.
If you manually add your bank account to Stash with your routing and account numbers, Stash will issue two micro-deposits to your bank account to verify ownership. These will appear as two small deposits of less than $0.50 each.
You’ll see these deposits/debits in your bank account within 1-3 business days as separate items on your bank statement. Once you do, you can log back into your Stash account and verify your bank account by inputting these two amounts.
After about 3 business days, Stash will initiate a withdrawal of these amounts from your bank account.
Please note: If you are attempting to change your bank or relink your bank due to a connection issue you will need to contact us so we can make sure the current bank on file is unlinked on our end first.
Please note: these policies are in place to prevent fraud. In some cases we require additional supporting documentation to allow you to switch bank accounts.
Q. I signed up for a Stash Retire account only. Is it possible to now sign up for a personal Invest account?
If you wish to sign up for a personal Invest account after signing up for Stash Retire, you can do so on the web here. Unfortunately, there is no way to register for Invest from the app at this time. We apologize for this inconvenience and thank you for your patience.
Q. I didn’t finish signing up for Stash Retire. How do I complete my registration?
If you do not complete the web registration process for a Stash Retire account you can finish using your mobile app if you are on an iOS device. If you use an Android device, you will be directed back to the Retire registration webpage.
Q. My family member has passed away what do I need to do to close their Stash account?
We are very sorry for your loss. Please reach out to us here, and send a message that contains information regarding the deceased and the address where the check with any remaining funds should be mailed. Please advise that in order for us to close out the account Stash will require a copy of the…
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