How do I dispute a transaction?
We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, contact us immediately.
Having the following information ready will help speed up the process:
- Your name and account number
- Why you believe there is an error
- The dollar amount involved
- The approximate date of when the error took place
Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation. (c) 2018 Green Dot Bank. All rights reserved. Investment products and services are not offered by Green Dot Bank and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.
Related questions View all Debit Accounts
Q. What are micro-deposits?
Micro-deposits are a way of verifying your bank account using your account and routing number. You will manually add your account and routing numbers to Stash. Stash will send two small deposits (less than $0.50) to your bank account. We’ll…12
Q. What’s the deposit prerequisite for mobile check deposit?
In order to access mobile check deposit, you must: Activate your Stash debit card: In order to use this bank account feature, you’ll have to activate your debit card. Just go to your debit account on the app and tap…8
Q. Things to know about mobile check deposit
Why don’t I see the option for mobile check deposit? This is a limited release for right now—we will be launching soon to all users so please hang tight for now! How much does it cost? There’s no additional fee…5
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