How do I close my Stash account?
We are sad to see you go but the process is easy and takes a few simple steps.
First, sell all of your investments. After they are sold it takes 2 business days for the sales to settle. (You are selling stock on the exchange and these are the rules).
Next, if they are on, turn off auto-stash and smart-save so NO more money is pulled from your bank.
Once the money is available you can transfer the money back to your bank account.
Please note that there is no Stash fee when you have no money in your Stash. You can come back and save/invest again later. If you don’t want the account open for later, after you withdraw your money, shoot us an email and let us know.
If you’d like to us to help you close your Stash account, you can always reach out to the customer experience team at [email protected] but we will need 1-2 business days to get back to you. A member of our team will respond shortly and help to process your request.
Q. Why is the price that I sold my stocks at different than the price I see in the app after the trade has settled?
When you sell an investment on Stash — either a stock or an ETF — we queue up your order to process in the next available trading window. We do this because Stash is designed as a long-term investment tool, and we don’t give you the option for intra-day trading. This is the same reason…
Q. Can I sell my stocks at any time?
All investments available on Stash (ETFs and single stocks) can be sold on any business day when the market is open. You can request a sale at any time by clicking the ‘Buy’ button, and the sale will be processed in the next trading window. After the sale is processed, it takes 2 business days…
Q. Do single stocks trade like ETFs on Stash?
Yes. You can buy and sell a stock on Stash just like all of the other ETFs that are available to you on the platform. Stash executes trades (buys and sells) in two trading windows each business day. All trades placed are queued up and executed during these trading windows. Stash trading windows only operate…
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