Why am I getting charged a $2 fee each month?
Unless you’ve requested we send you paper confirmations, this is likely happening because Apex (our custodian) can’t reach you by email. Since it is a legal requirement to send you trade confirmations, they will be mailed to you if there is a failure with your email address.
To troubleshoot this, make sure your email make sure that your email address is correct in your Stash account and that there are no typos.
If your email address is correct, check to make sure that your email inbox is not full and you can still accept new messages.
Already tried both of these? Please reach out to our support team so they can help you.
Related questions View all Pricing
Q. What tax forms does Stash send?
Tax Forms Stash May Send You Below you’ll find some of the most common tax forms Stash issues each year. As always, you’ll want to talk to a tax professional about your specific tax needs and situation. Consolidated 1099 If…40
Q. What to do if I don’t see my cash back?
There are a few reasons you might not see your cash back: Your transaction was not made with a card linked in the Stash Cash Back program Your transaction ran as debit, rather than credit The offer was not valid…20
Q. Is there a minimum amount I need to earn to get my cash back earnings?
No, there is no minimum. Anything you earn through the Stash Cash Back program, will be paid out to your Invest Cash Balance monthly. Please note: Your Stash Invest account has a fee of $1 per month. Once your account…47
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