I was charged an overdraft fee because of my Stash account. What should I do?
First of all, we hate this fee and wish banks didn’t charge it.
The best way to avoid this fee is by double checking that there’s enough money in your checking account before making a transfer, buying in the Stash app or any other time money will be moving out of your checking account. Make sure to consider any automated payments for bills or checks you’ve written too.
We also recommend checking your Auto-Stash (if you have one) and making sure the amount is correct.
If you’ve already made an accidental overdraft, Stash is not responsible for any overdraft fees charged by your bank. This includes if you have forgotten to double check your recurring Auto-Stash.
To get rid of the fee, our best advice is to call your bank and ask them to waive it.
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Q. I no longer want participate in the Stock-Back™ program. How do I opt out?
Please send an email to [email protected] and you’ll be removed from the program within 3 business days. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a…4
Q. I think I’m missing a Stock-Back™ reward. What can I do?
Please reach out to Customer Service at 1-800-205-5164 or [email protected] to assist you. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A.…4
Q. When do I get my stock reward?
If you have push notifications on, you’ll be notified of your stock reward immediately after purchasing! Your stock reward will be in your Invest activity within 1 business day. Debit Account Services provided by Green Dot Bank and Stash Visa…7
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