Ask Stash

I was charged an overdraft fee because of my Stash account. What should I do?

First of all, we hate this fee and wish banks didn’t charge it.

The best way to avoid this fee is by double checking that there’s enough money in your checking account before making a transfer, buying in the Stash app or any other time money will be moving out of your checking account. Make sure to consider any automated payments for bills or checks you’ve written too.

We also recommend checking your Auto-Stash (if you have one) and making sure the amount is correct.

If you’ve already made an accidental overdraft, Stash is not responsible for any overdraft fees charged by your bank. This includes if you have forgotten to double check your recurring Auto-Stash.

To get rid of the fee, our best advice is to call your bank and ask them to waive it.

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