How can I change or relink the bank I use to fund my account?
To change or relink your bank, head to the Stash app and navigate to Bank Account under the Account tab. From there you may see an option to switch your bank depending on when you last linked your bank.
If this is not available, please reach out to [email protected] or call us at (800) 205-5164 so we can assist you.
Please remember, these policies are in place to protect you from fraud. In some cases, we will not allow you to switch bank accounts for 60 days and could require you to provide us with documentation to verify your identity.
For more information on why you would need to relink your bank please click here.
Q. I signed up for a Stash Retire account only. Is it possible to now sign up for a personal Invest account?
If you wish to sign up for a personal Invest account after signing up for Stash Retire, you can do so on the web here. Unfortunately, there is no way to register for Invest from the app at this time. We apologize for this inconvenience and thank you for your patience.
Q. I didn’t finish signing up for Stash Retire. How do I complete my registration?
If you do not complete the web registration process for a Stash Retire account you can finish using your mobile app if you are on an iOS device. If you use an Android device, you will be directed back to the Retire registration webpage.
Q. My family member has passed away what do I need to do to close their Stash account?
We are very sorry for your loss. Please reach out to us here, and send a message that contains information regarding the deceased and the address where the check with any remaining funds should be mailed. Please advise that in order for us to close out the account Stash will require a copy of the…
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