How can I change or relink the bank I use to fund my account?
To change or relink your bank, head to the Stash app and navigate to Bank Account under the Account tab. From there you may see an option to switch your bank depending on when you last linked your bank.
If this is not available, please reach out to [email protected] or call us at (800) 205-5164 so we can assist you.
Please remember, these policies are in place to protect you from fraud. In some cases, we will not allow you to switch bank accounts for 60 days and could require you to provide us with documentation to verify your identity.
For more information on why you would need to relink your bank please click here.
Q. How can I close my Stash Retire account?
You can close or withdraw funds from your Retire account in just a few simple steps. To initiate the process contact support. First, you will need to sell any investments that you may have in your Retire account. This will make all funds in your account available to withdraw from your cash balance when we…
Q. What are fees for Stash Retire?
For Stash Retire accounts with average daily balances of less than $5,000.00 in the subject month, we will charge a fixed fee of $2.00 per month in advance. Investment advisory fees are not prorated for partial months. For Stash Retire accounts with average daily balances of greater than $5,000.00 in the subject month, we charge…
Q. Why is my available cash balance negative after I deposit funds or sell investments?
Anytime you make a deposit into Stash, there is a five-day hold placed on that amount in your cash balance. We do this to protect our clients from fraud. That means you will not be able to withdraw these funds until the sixth business day after they deposited into your account. During this time period,…
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